Deep Dive: Acts of Service (Ideafest Session)

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Ini adalah era "When you can choose to be anything, choose to be kind." Di era ini semakin menjadi tuntutan buat pebisnis, pemilik brand, atau bahkan professional untuk cerdas secara emosional. Salah satu turunannya, menurut gua adalah gimana melatih skill service & hospitality ke semua anggota tim. Tidak hanya frontliners, tapi tim di backend pun perlu berempati untuk menyusun customer journey yang smooth.

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